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OUR POLICIES

Scheduling

A valid credit card is required to reserve ALL appointments at Luxe Hair Studio. This allows us to protect our stylists livelihood and enforce our policies. 

Cancellation Policy

We require a minimum of 24 hours notice of a cancellation for any reason. If failure to cancel an appointment within this window occurs, a fee of 50% of the scheduled appointment will charged to the most recent credit card on file. 

No Show Policy

A missed appointment with no notice of cancellation is considered a "No Show". The client will be liable of a fee of 100% of the services scheduled with their stylist. The fee will be charged to the most recent credit card on file. 

Guests

Due to limited space, we are only able to accommodate our clients that are receiving services. Children are welcome in the salon for their scheduled services only. We strive to create a peaceful and relaxing environment for all of our guests, and also want to ensure the safety of your children. Thank you for your understanding.

Redos and Returns

Our team takes pride in and guarantees their work. If there are any issues that need to be addressed with the services you received, they must be brought to Luxe's attention within 7 days of the initial service. We will work you back in as quickly as possible to rectify anything that may need an adjustment. Please note: Our Redo Policy is not applicable for changes of mind, outside peer influence, or damages caused by improper home hair care. 

We also guarantee the performance of our retail products. If you are not satisfied with something you've purchased, you may return the product within 15 days of the original purchase date. The return can be redeemed for either another recommended product, or full reimbursement. 

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